Privacy Policy
Last updated: January 2025
1. Introduction
Svvy ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform that connects students with international universities.
Please read this privacy policy carefully. By using Svvy, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
Personal Information
When you create an account and use our services, we may collect:
- Name and contact information (email address)
- Account credentials (managed securely through Clerk)
- Profile information (educational background, interests)
- Documents you upload (transcripts, certificates, identification documents)
- Application information submitted to universities
- Communication preferences
Automatically Collected Information
When you access our platform, we automatically collect:
- Device information (browser type, operating system)
- Usage data (pages visited, features used, search queries)
- IP address and approximate location
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Provide and maintain our services
- Process your university applications
- Match you with relevant educational programs
- Communicate with you about your account and applications
- Improve our platform and develop new features
- Ensure the security of our services
- Comply with legal obligations
4. Information Sharing
We may share your information with:
- Universities: When you apply to programs, your application information and documents are shared with the relevant institutions
- Service Providers: Third-party services that help us operate our platform (hosting, authentication, analytics)
- Legal Requirements: When required by law or to protect our rights
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information. Your documents are stored securely using encrypted storage, and access to your data is restricted to authorized personnel only. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. If you close your account, we will delete or anonymize your information within 90 days, unless we are required to retain it for legal purposes.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Delete your personal information
- Export your data in a portable format
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
To exercise these rights, please contact us at the email address provided below.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.
9. Cookies
We use cookies and similar technologies to operate our platform and improve your experience. For more information, please see our Cookie Policy.
10. Children's Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.
11. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: privacy@svvy.com